🤖 AI support cuts team from 25 to 6

An iGaming operator reportedly automated 80% of non-VIP chats with autonomous AI, reducing its support team from 25 to 6. The bigger shift is structural: after six months, the knowledge base, workflows and integrations were rebuilt around automation 📊🤖 That makes any return to a fully manual model slow and expensive, not a simple switch-back. For operators, the message is clear: AI in customer support is becoming an operational commitment, not just a cost-saving test case ⚙️📉 🌐 Source: R2B.News Telegram